Return Policy
Effective Date:27-12-2024
At Texas Jewelry Mart, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help. Please review our Return Policy below to understand how to return or exchange items purchased from our website, [insert website URL] (the "Website").
1. Eligibility for Returns
We accept returns for the following:
- Items that are unused, unworn, and in their original packaging
- Items returned within 30 days of the delivery date
- Items accompanied by the original receipt or proof of purchase
Please note that personalized or custom-made jewelry, clearance items, and gift cards are not eligible for returns unless defective or damaged.
2. Return Process
To initiate a return, follow these steps:
- Contact us at [insert contact email or phone number] to request a Return Authorization (RA) number. Provide your order details and reason for return.
- Securely package the item(s) in their original packaging, including all tags, certificates, and accessories.
- Clearly write the RA number on the outside of the package.
- Ship the package to the address provided by our team. We recommend using a trackable shipping method for your protection.
Note: Return shipping costs are the responsibility of the customer unless the item is defective or damaged.
3. Refunds
Once we receive and inspect the returned item(s), we will process your refund within 7-10 business days. Refunds will be issued to the original payment method used at the time of purchase.
Important Notes:
- Shipping fees are non-refundable.
- If the item was purchased during a promotional sale, the refund will be adjusted to reflect the promotional price.
4. Exchanges
Exchanges are available for:
- The same item in a different size or style (if applicable and in stock)
- Replacement of defective or damaged items
To request an exchange, follow the same steps outlined in the "Return Process" section.
5. Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of delivery at [insert contact email or phone number]. Provide photographs of the damaged item along with your order details. We will arrange for a replacement or refund at no additional cost.
6. Non-Returnable Items
The following items are not eligible for return or exchange:
- Custom or personalized jewelry
- Clearance or sale items
- Gift cards
7. International Returns
For international orders, return shipping and customs fees (if applicable) are the responsibility of the customer. We recommend using a reliable courier with tracking capabilities.
8. Contact Us
If you have any questions or concerns about our Return Policy, please contact us:
Texas Jewelry Mart
Email: info@texasjewelry.com
Phone: +1234567890
Address: uk
Thank you for shopping with Texas Jewelry Mart. We appreciate your trust and are committed to providing a seamless shopping experience.